Refund policy
Change of mind
We don't offer refunds or exchanges if you change your mind or order the wrong product, so please check the specifications before you order, or call us on 07 4728 2796 and we'll help you choose.
Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If something is wrong with your order:
- Contact us as soon as you can on 07 4728 2796 or at info@gen4sale.com.au, with your order number.
- We may ask for photos or a description of the problem, and we may need to inspect or test the unit.
- For a major failure, you choose a refund or a replacement. For a minor failure, we'll repair or replace the product, or refund you, within a reasonable time.
Returning a faulty product
We'll tell you how and where to return it. If it can't be returned without significant cost to you, for example a large or heavy unit or one that has been installed, we'll arrange to collect it at our cost. If you've already paid reasonable costs to send back a product that turns out to be faulty, we'll reimburse them.
Damaged or missing on delivery
Please check your order when it arrives and tell us as soon as you can if anything is damaged or missing, so we can sort it out with the carrier. This doesn't limit your rights under the Australian Consumer Law.
Manufacturer's warranty
Most products also come with a manufacturer's warranty, which is in addition to your rights under the Australian Consumer Law. You can make a warranty claim through us or directly with the manufacturer, and we're happy to help either way.
Refunds
Approved refunds go back to the payment method you used.
Questions
Call 07 4728 2796 or email info@gen4sale.com.au.